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Casino Mate Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Casino Mate. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular products, promotions or services.
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1. General conditions
These Terms & Conditions form an agreement between you and Casino Mate regarding your use of the website, your account and any associated services. They apply to all visitors, registered users and players. If you do not agree with these terms, you must not use the website or open an account.
In this article
You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing Casino Mate. Casino Mate does not invite any person to use the website where gambling is unlawful or restricted.
Casino Mate may update these terms from time to time. Changes may be made to reflect legal, regulatory, operational or technical requirements. The current version will be made available on the website. Continuing to use the website after changes are published means that you accept the updated terms. If a change is not acceptable to you, you must stop using the website and follow any available account closure process.
Eligibility and account information
You must meet the applicable minimum age requirement and satisfy all identity, location and eligibility checks before using real-money services. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information reasonably required for verification.
You must keep your account information updated and notify Casino Mate if any important detail changes. An account must be used only by the person in whose name it is registered. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You are responsible for activity carried out through your account unless you promptly report suspected misuse.
- Do not create or use an account on behalf of another person.
- Do not maintain more than one account unless expressly permitted.
- Do not provide false, misleading or incomplete information.
- Do not allow another person to access or use your account.
- Do not use the website for unlawful activity, fraud or money laundering.
2. Deposits, withdrawals and play
Available payment methods, minimum or maximum transaction amounts and any applicable conditions will be shown on the website or during the relevant transaction. You must use a payment method that is held in your own name or that you are otherwise authorised to use. Casino Mate may decline, delay, reverse or review a transaction where this is reasonably necessary for security, verification, compliance or operational reasons.
You should only deposit funds that you can afford to lose. Deposited funds are intended for lawful participation in the services and must not be used for any improper purpose. Casino Mate may request documents or information before processing a withdrawal or allowing continued use of an account. Verification requirements can apply at any stage, including before a first withdrawal or where account activity requires review.
You are responsible for checking transaction details before confirming a deposit, withdrawal or other payment instruction. Once a transaction has been submitted, it may not be possible to cancel or amend it. Any applicable fees, processing conditions or restrictions will be presented where relevant.
Games and wagering outcomes are determined by the relevant game systems and recorded results. You should check the rules, instructions, stake options and any displayed conditions before playing. A transaction or result may be reviewed if there is a technical issue, suspected error, security concern or other circumstance affecting its validity. Where a material error occurs, Casino Mate may take reasonable steps to correct the error and notify affected users where appropriate.
Promotions and offers
Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying actions, expiry, wagering or play-through requirements, withdrawal conditions and any restrictions that apply. You should read the relevant promotional terms before accepting an offer.
Casino Mate may change, suspend or withdraw an offer where permitted by its terms or where necessary because of error, misuse, technical problems, legal requirements or other valid operational reasons. A promotion must not be abused, manipulated or used in a way that defeats its intended purpose. Where an account is found to have breached promotional rules, Casino Mate may withhold or remove associated benefits in accordance with the applicable terms.
3. Responsible gambling, suspension and closure
Casino Mate supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial difficulties.
- Only gamble with money you can afford to lose.
- Do not chase losses or increase stakes to recover money.
- Keep gambling separate from essential household spending.
- Use available account controls, limits, breaks or self-exclusion options where suitable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You may ask for your account to be restricted, suspended or closed, subject to any applicable processing and verification requirements. A request for closure or self-exclusion should be made through the available account or support channels. You must not create a new account or use another person's account to avoid a restriction.
Casino Mate may suspend, restrict or close an account where it reasonably considers this necessary. Reasons may include suspected fraud, identity concerns, unlawful activity, breach of these terms, responsible gambling concerns, payment issues, security risks or a legal or regulatory requirement. If an account is closed, any remaining balance will be handled in accordance with applicable requirements, subject to verification, lawful deductions and the resolution of any dispute.
If you believe that an account decision, transaction or game result is incorrect, you should raise the issue promptly through the available support process. Casino Mate may request information needed to investigate the matter and will review complaints in a fair and reasonable manner.
4. Website use, privacy and liability
The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, interfere with website operation, attempt to gain unauthorised access, use automated tools improperly or engage in conduct that may damage Casino Mate or other users.
Casino Mate may contain links, content or services provided by third parties. These third parties may have their own terms and privacy practices. Casino Mate is not responsible for third-party services except to the extent required by applicable law. You should review relevant third-party information before using an external service.
Personal information is handled in accordance with the Casino Mate Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed for purposes such as account administration, identity verification, payment processing, security, responsible gambling, customer support, legal compliance and service improvement. You should read the Privacy Policy for further information about these practices.
The website may be unavailable or disrupted because of maintenance, telecommunications problems, software faults, third-party failures or events outside reasonable control. Casino Mate does not guarantee that the website will always be available, uninterrupted, secure or error-free. You should keep your own records of important account and transaction information.
To the extent permitted by law, Casino Mate is not responsible for loss caused by your failure to protect account details, use of an incompatible device, unauthorised access resulting from your actions, interruptions beyond reasonable control, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Governing terms
These terms are intended to operate consistently with applicable Australian laws and any mandatory rights or obligations that apply to the services. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. If you have a question about these Terms & Conditions, please use the available Casino Mate support channel.
