Responsible Gaming

Casino Mate is committed to supporting safer gambling and helping players keep online gaming enjoyable and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set personal limits and take regular breaks. If gambling is no longer enjoyable or begins to affect your life, finances or relationships, stop playing and seek support.

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Gambling should stay enjoyable

Online gambling involves risk, and there is no guaranteed way to win. Every game is based on chance, and past results do not predict future outcomes. A winning streak does not make a future win more likely, while a losing streak does not mean that a win is due. Avoid systems or claims that suggest you can control random results or guarantee a return.

In this article

Gambling should stay enjoyable Tools to help you stay in control Recognising when gambling may be causing harm Support, safety and player responsibilities

Only gamble with money you can afford to lose after essential costs have been paid. Gambling funds should never come from rent, mortgage payments, bills, food, education, medical expenses or money needed by your family. Do not borrow money, use credit to chase losses or sell possessions to continue gambling.

Think of gambling as a paid form of entertainment, not an income source.
Decide how much time and money you are comfortable spending before you start.
Set a budget and keep gambling separate from household and essential spending.
Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other drugs.
Never gamble to escape problems, change your mood or recover money already lost.
Keep your account details secure and do not allow other people to gamble using your account.
Do not gamble more because you believe a win is overdue or a particular result is more likely.
Review your activity regularly so you know how much time and money you are spending.

Online gambling is available at any time and can feel fast and convenient. This may make it easier to spend more time or money than planned. Slowing down, leaving the game and reviewing your activity can help you make informed decisions. Consider playing only when you are calm and able to make clear choices.

Do not gamble when you are trying to solve an urgent financial problem. Gambling outcomes are uncertain, and further play can increase the difficulty you are already experiencing. If you are worried about money, consider speaking with an independent financial counsellor instead.

Tools to help you stay in control

Casino Mate may provide safer gambling features that can help you manage your play. Depending on the feature, you may be able to set deposit, spending or loss limits, create a session reminder, take a temporary time-out or request account closure. Available options and how they work may vary, so review the relevant account information before using them.

Set a personal budget

Choose a gambling budget before you play and treat it as an entertainment expense. You may wish to set a daily, weekly or monthly amount. A limit is most useful when it is realistic, based on your financial situation and not changed during a gambling session. Do not increase a limit simply because you have lost money or want to continue playing.

Keep a record of deposits, withdrawals and gambling expenditure. Looking at your activity over time can help you understand the true cost of gambling. Set your budget after considering essential expenses, existing financial commitments and other forms of entertainment. If your gambling budget affects your ability to meet ordinary costs, stop playing and seek assistance.

Use time reminders and breaks

Set a reminder to check how long you have been playing. When the reminder appears, pause and consider whether you are still within your planned budget and time. Regular breaks can help you avoid playing automatically or losing track of time. Leaving the website, disabling notifications and doing another activity may make a break easier.

Take a time-out or close your account

If you feel that you need a break, use any available time-out or account closure option. A longer break or permanent self-exclusion may be more suitable if gambling is becoming difficult to control. Once a restriction is requested, do not attempt to bypass it by opening another account or asking someone else to play for you.

Before applying a limit or taking a break, consider withdrawing any available balance in accordance with the applicable account procedures. Restrictions may not remove all financial or account obligations, so read the relevant information carefully and keep a record of the settings you choose. If you are unsure which option is suitable, contact Casino Mate through the available support channels.

Recognising when gambling may be causing harm

Gambling harm can develop gradually and may affect finances, work, study, health and relationships. It does not depend only on how often you gamble or how much you win. If you are concerned about your gambling, take that concern seriously and act early. You do not need to wait for a crisis before asking for help.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back losses by continuing to gamble.
Increasing your bets or spending to feel the same excitement.
Feeling restless, irritable or preoccupied when you cannot gamble.
Hiding gambling activity, losses or account information from people close to you.
Borrowing money, missing payments or using essential funds to gamble.
Neglecting work, study, family, health or other responsibilities.
Feeling guilt, shame, anxiety or distress after gambling.
Attempting to stop or cut down but finding that you cannot.
Gambling to manage sadness, stress, boredom or other difficult feelings.
Returning to gambling soon after deciding to take a break.
Arguing with family or friends about your gambling or financial activity.

If any of these signs sound familiar, stop gambling and consider placing a temporary or permanent restriction on your account. Tell someone you trust what is happening and seek independent support. A friend or family member may be able to help you create a budget, remove access to gambling funds and stay accountable.

Do not chase losses. Losses cannot be recovered reliably by gambling more, and trying to do so can increase financial harm. A loss is not evidence that a win is due, and increasing the amount you spend can make the consequences more serious. If you are experiencing financial difficulty, seek independent financial guidance rather than relying on gambling to improve your situation.

It can help to make practical changes, such as removing saved payment details, blocking gambling-related notifications, avoiding gambling environments and asking a trusted person to support your plan. These steps may be used alongside account limits or self-exclusion and should be reviewed regularly.

Support, safety and player responsibilities

Help is available in Australia for people affected by gambling, as well as their families and friends. You can contact a recognised gambling support service, a qualified health professional, a financial counsellor or another trusted support organisation. These services can provide confidential guidance, practical strategies and information about treatment or self-exclusion options. If you are in immediate danger or feel unable to keep yourself safe, contact emergency services or attend an emergency department.

If you are supporting someone else, avoid lending money for gambling, covering up gambling-related problems or encouraging them to chase losses. Listen without judgement, encourage professional support and protect essential household finances. You can seek advice for yourself even if the person gambling is not ready to ask for help.

Age and account use

Gambling is for adults only. Do not gamble if you are under the minimum legal age that applies to you, and do not provide access to a minor. Keep passwords, devices and payment methods secure so that children and other unauthorised people cannot use your account. Parents and carers should use appropriate device, payment and account controls to reduce access to gambling services.

Your responsibility as a player

Provide accurate information when creating or maintaining an account.
Use only payment methods and accounts that belong to you and are permitted for gambling.
Read the applicable terms, account information and safer gambling settings before playing.
Monitor your deposits, withdrawals, play time and spending.
Use available limits, time-outs or self-exclusion options when needed.
Contact Casino Mate through the available account or support channels if you need help with safer gambling features.
Do not permit another person to use your account or attempt to avoid a restriction by creating another account.
Seek independent assistance promptly if gambling is affecting your wellbeing, finances or relationships.

Casino Mate encourages every player to make informed choices and to stop when gambling is no longer within their plan. Safer gambling is a shared responsibility, but you are never expected to manage gambling harm alone. Taking a break and asking for support are positive steps, not signs of failure. Review your choices regularly, use the tools available to you and seek help whenever you need it.

This information is general and does not replace professional medical, financial or legal advice. Gambling laws and support options may differ depending on where you are located. Make sure you understand the rules that apply to you and use independent advice when appropriate.