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Betting Rules
These Betting Rules explain the general terms that apply when you place bets through Casino Mate. Please read them carefully before using any betting service. By opening an account, accessing a betting product or placing a bet, you acknowledge that you understand and accept these rules, together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.
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1. General betting requirements
Casino Mate provides betting services subject to applicable Australian laws, regulatory requirements and the rules published for each product. These rules explain common betting principles. Product-specific rules, event rules, market rules or promotion terms may also apply. If there is any inconsistency, the more specific rule for the relevant product or market will generally apply, subject to applicable law.
In this article
You must be legally permitted to use betting services in your location and meet any minimum age requirement that applies to online gambling in Australia. Casino Mate may require you to verify your identity, age, location or source of funds before allowing access to some or all services. An account must only be used by the person registered as the account holder.
- You are responsible for keeping your login details confidential and for all activity carried out through your account.
- You must provide information that is accurate, current and complete, and update it when circumstances change.
- You must not open or operate an account for another person, or allow another person to place bets using your account.
- You must not use the service for unlawful activity, fraud, collusion, money laundering or any other prohibited purpose.
- You must not use automated systems, bots, software or technical methods intended to interfere with the service or gain an unfair advantage.
- You should check that your selected event, market, outcome, odds and stake are correct before confirming a bet.
Access may be restricted, suspended or ended where Casino Mate reasonably considers that this is necessary for security, compliance, responsible gambling, verification or operational reasons. Any account action will be handled in accordance with applicable law and the relevant account terms.
2. Placing and accepting bets
A bet is submitted when you select an available market, choose an outcome, enter a stake and follow the instructions to confirm the transaction. A bet is not necessarily accepted merely because it has been submitted or appears temporarily on your screen. The status shown in your account or betting history is the relevant indication of whether a bet has been accepted.
Bets are normally accepted only when the relevant system records them as accepted. A confirmation message, reference or entry in your betting history may be provided, but you should check your account after placing a bet. If a bet does not appear as accepted, you should not assume that it has been placed.
Casino Mate may refuse, limit, cancel or void a bet where permitted by law. This may occur because of an obvious error, a technical problem, a market being offered incorrectly, suspected fraud or manipulation, duplicate transactions, a breach of these rules, or another valid operational or compliance reason. Where a bet is cancelled or voided, the treatment of the stake will depend on the circumstances and applicable rules.
Odds, prices and errors
Displayed odds, prices, handicaps, lines and other betting information may change before a bet is accepted. The odds or terms applying to a bet are those confirmed at acceptance, unless a specific product rule states otherwise. Although reasonable care is taken to provide accurate information, errors can occur. An obvious error may include an incorrectly displayed price, outcome, line, settlement instruction or event detail that a reasonable customer would recognise as incorrect.
If an obvious error affects a bet, Casino Mate may correct, void or settle the bet using the correct information, subject to applicable law and the relevant product rules. Customers should not attempt to take advantage of a known error. If you believe a bet has been processed incorrectly, retain the relevant details and raise the matter through the available support process.
Bet types and combinations
Available bet types may differ by sport, event, game or market. These can include single selections, multiple selections, combination bets, in-play bets or other formats. The description shown for a market should be read before confirmation. Some selections may not be combined, and a multiple bet may be affected if one or more selections are cancelled, voided or settled under a specific rule.
3. Events, results and settlement
Bets are settled using the official result or other result source specified for the relevant product. The applicable result may be based on the final result, a declared result, an official timing, a published statistic or another defined settlement method. You should review the market description because the result used for settlement may not always be the same as a later amendment, appeal or unofficial report.
- If an event is abandoned, postponed, rescheduled, interrupted or changed, the relevant event or market rule will determine whether bets stand, are carried forward or are voided.
- If an event does not take place within the period specified by the applicable rule, bets may be cancelled or voided unless that rule provides another outcome.
- Changes to venue, participants, format, conditions or starting time may affect settlement.
- A result may be amended where an authorised body changes or corrects the official result, subject to the applicable settlement rule and any time limit stated for corrections.
- Where a market is voided, the related stake or selection will generally be treated in accordance with the product rules.
Settlement information is provided for convenience and may be updated if new official information becomes available. You should not rely solely on unofficial commentary, live scores or third-party information when assessing whether a bet has won or lost. If the result shown in your account appears incorrect, contact support as soon as reasonably possible with the event, market and bet details.
In-play and live betting
Live or in-play markets may be subject to delays between an event occurring and information being displayed or a bet being accepted. Prices may change rapidly, and a bet can be rejected or accepted at a different price where the relevant product allows this. A bet placed after an outcome has occurred, but before that outcome is reflected in the service, may be cancelled or voided where permitted. Customers should consider these timing risks before using live markets.
Technical interruptions
Internet connections, devices, payment providers and betting systems may occasionally experience delays or interruptions. You should not repeatedly submit a bet if you are unsure whether the first submission was successful. Check your betting history and account balance before trying again. Casino Mate may review duplicate or incomplete transactions and apply the relevant product rules.
4. Account funds, disputes and responsible gambling
You may only place bets using funds available in your account and through an approved payment method. Transactions may be subject to verification, processing checks and any applicable account or payment terms. You must not use a payment method that belongs to another person without proper authorisation. Casino Mate may delay, decline or review a transaction where required for security, compliance or fraud prevention.
You should keep records of your account activity, including bet confirmations, transaction details and relevant communications. If you wish to question a bet or settlement, provide as much information as possible, including the date, event, market, selection, stake and any reference shown in your account. A review may involve checking system records, accepted bet data, event information and the rules that applied at the time.
- Check the bet details and stake before confirming.
- Set a personal budget and decide in advance how much time and money you are comfortable spending.
- Do not chase losses or increase stakes to try to recover money.
- Do not bet when affected by alcohol, medication, stress or other circumstances that may affect your judgement.
- Take breaks and use available account tools, such as deposit, spending, time or activity limits, where offered.
- If gambling is becoming difficult to control, use the available self-exclusion or account restriction options and seek independent support.
Gambling involves financial risk and is not a way to make guaranteed income. No betting strategy can ensure a win. Casino Mate may provide responsible gambling information and tools, but you remain responsible for using them and for your decisions. If you are concerned about your gambling, stop playing and seek assistance from an appropriate Australian support service or health professional.
Complaints and reviews
If you believe a bet, result or account transaction has been handled incorrectly, raise the matter through the support process available on the website. Include clear information about the issue and any relevant reference. Casino Mate may review the matter against account records, transaction records, event information and the applicable rules. You should allow reasonable time for checks to be completed and provide any information reasonably requested.
These rules should be read with the current Casino Mate Terms and Conditions and any rules displayed for the product you use. Rules may be updated when necessary to reflect operational, legal or regulatory changes. The current version published on the website applies to future use and bets, subject to applicable law. Nothing in these rules limits any right or protection that cannot lawfully be excluded under Australian law.
