Privacy Policy

Information we may collect

Casino Mate may collect information that is needed to provide and manage online gambling services. The information collected can vary depending on how you use the website, the features available to you and the checks that may be required before or during account activity. We try to collect information that is relevant to these purposes and avoid collecting more than is reasonably necessary.

In this article

Information we may collect How we use information Sharing, storage and security Your privacy choices and data rights

Account and contact information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also receive information you provide when you contact customer support, submit a request, report a problem, make a complaint or otherwise communicate with us. Records of communications may be kept so that we can respond consistently, investigate issues and improve support.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include information shown on identity documents, proof of address, information about the source or purpose of transactions, and details needed for security checks. Verification information may be reviewed by service providers that assist with identity, fraud and compliance checks. We only use these materials for legitimate operational, security and legal purposes.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other account transactions. Payment processing may be provided by specialist payment services. We may receive information needed to confirm a payment or investigate a transaction, but payment providers may handle some sensitive payment details directly under their own privacy terms. Transaction records help us operate the account, prevent misuse, resolve disputes and meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, approximate location, language settings, pages viewed, session information and details about how you interact with the website. We may also record security events, error information and information about the source that referred you to the website. This information can help keep services available, identify unusual activity, maintain security and understand general website performance.

Information you provide when creating or managing an account.
Documents and details used for identity, age, security and verification checks.
Payment, gaming and transaction information connected with account activity.
Device, browser, cookie and website usage information.
Information provided in messages, support requests, complaints or other communications.

How we use information

We use personal information for purposes connected with providing a safe, reliable and compliant gambling website. The main purposes may include setting up and administering your account, processing account activity, providing customer support and helping you use available features. We may also use information to communicate with you about your account, service updates, security matters, privacy requests and other operational notices.

Information may be used for identity verification, age checks, fraud prevention, risk assessment, account security and the detection of suspicious, prohibited or irregular activity. These checks may involve comparing information with records held by verification, payment, security or fraud-prevention service providers. They may also help protect players, the website and other people from unauthorised use, scams, money laundering, payment misuse and other harmful activity.

We may process information to meet legal, regulatory, court, tax, accounting and responsible gambling requirements that apply to the services. This can include keeping appropriate records, responding to lawful requests, supporting investigations and showing that required controls have been followed. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed for a legitimate purpose or legal requirement, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

We may use aggregated or de-identified information for analysis, reporting, service development, security monitoring and performance improvement. Information that no longer identifies an individual may be used for longer-term statistical purposes. We do not treat de-identified information in the same way as information that directly identifies you, provided it cannot reasonably be linked back to you.

Marketing communications

Where permitted and where any required choice or consent has been provided, we may send information about services, features, offers or other marketing communications. You can choose not to receive marketing messages by using an unsubscribe option in the message or by contacting us. Choosing not to receive marketing does not stop important service, account, security or legal communications.

To create, maintain and secure your account.
To process transactions and provide requested services.
To complete identity, age, anti-fraud and security checks.
To provide support and respond to questions or complaints.
To meet applicable legal and record-keeping requirements.
To improve website performance, safety and user experience.

Sharing, storage and security

Personal information may be shared where this is reasonably necessary for the purposes described in this Privacy Policy. This may include sharing with providers that support website hosting, account administration, payments, identity verification, fraud prevention, security, customer support, analytics, communications and technical maintenance. These providers should only handle information according to their role and appropriate instructions or contractual obligations.

Information may also be disclosed where required or permitted by law, such as in response to a valid legal request, court process, investigation or request from an authorised public body. It may be shared to protect the rights, safety, property or security of players, Casino Mate, service providers or other people, or to investigate suspected fraud, unlawful activity or breaches of website terms.

Some service providers may handle information in countries outside Australia. If information is transferred or accessed internationally, reasonable steps may be taken to protect it and to support compliance with applicable privacy requirements. The privacy practices of a provider may also be described in that provider's own privacy notice.

We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse and disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, transmission or storage system can be guaranteed to be completely secure. You should keep account credentials confidential, use suitable device security and contact support promptly if you suspect unauthorised activity.

Cookies and similar technologies

Casino Mate may use cookies and similar technologies to keep the website functioning, remember preferences, support login and security features, understand usage and improve performance. Some cookies may be placed by service providers that help deliver website functions or measure activity. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of personal information.

How to make a request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@casino-mate.wtf. Please explain your request clearly and provide enough information for us to understand what you are seeking. We may need to verify your identity or ask for additional information before completing a request. This is intended to help protect account information from unauthorised disclosure.

We aim to respond to valid requests within a reasonable time and in accordance with applicable requirements. Some requests may be limited or declined where we have a lawful reason, such as a requirement to keep records, protect another person's privacy, investigate fraud, maintain security, comply with legal obligations or preserve information needed for a dispute. If information cannot be deleted immediately, we may restrict its use where appropriate and retain it for the required period.

Keeping information accurate

You should provide accurate information and tell us if your details change. You may be able to update some account information through available account tools. For information that cannot be changed directly, contact support@casino-mate.wtf. We may retain previous information where it is needed for security, audit, transaction history, dispute resolution or legal record-keeping.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated or implied effective date. You should review this page periodically. If a change is significant, additional notice may be provided through an appropriate website or account communication.

If you have a privacy question, want to exercise a data right or believe your information has been mishandled, contact support@casino-mate.wtf. We will review the matter and seek to handle it fairly, securely and in line with applicable privacy requirements.

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